Effective Date: 01-Oct-2025
At Trusted Trends Trading LLC – FZ, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are issued for purchases made through www.trustedtrend.co.
1. Eligibility for Refunds
Refunds may be issued in the following cases:
The product is defective or damaged upon delivery.
You received the wrong item compared to what was ordered.
The product does not match the description provided on our Website.
Approved return requests (see our Return Policy) that meet eligibility criteria.
2. Non-Refundable Items
Certain products are not eligible for refunds, including:
Personal care and hygiene items.
Perishable goods.
Customized or special-order items.
Products returned in used, damaged, or non-resalable condition.
3. Refund Process
To request a refund, contact us at support@trustedtrend.co within 7 days of receiving your order.
Provide your order number, reason for refund, and any supporting evidence (e.g., photos).
Once your return is received and inspected, we will notify you of the approval or rejection.
4. Method of Refund
Approved refunds will be processed using the original payment method used at checkout.
Please allow 7–14 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Shipping & Handling Costs
Original shipping fees and customs duties (if applicable) are non-refundable.
If the refund is due to a defective or incorrect product, we will cover the return shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund after 14 business days, please first check with your bank or payment provider.
If you still have not received it, contact us at support@trustedtrend.co for assistance.
7. Contact Us
For any refund-related queries, please reach out to:
Trusted Trends Trading LLC – FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
Phone: +971 52-191-7476
Email: support@trustedtrend.co
Website: www.trustedtrend.co
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